Yes, they are very safe. Our packages are fully insured and packed with specific material for ceramics. We use bubble wrap, cardboard, and depending on the type of shipment, a European pallet or a custom-made wooden box, if necessary.
We ship daily and worldwide. In the unlikely event of a breakage, there is a period of 24 hours to give notice of this incident, sending photographic evidence of the incident to: firstname.lastname@example.org of the broken piece, and of the outer and inner packaging, in case it shows signs of having been hit or wet, thus weakening its exterior. In this case, both the damaged part and the packaging must be kept, as they can be claimed by insurance.
Shipments usually takes from 2 to 5 days in national territory and from 5 to 15 days for international shipments, if you want to know the status of your shipment, we can send you the tracking so you can see the changes in the status of your order, you can write us to: email@example.com
We are not responsible for external fees that may apply at Customs in the destination countries.