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frequently asked questions
Do not entertain doubts

Is the piece I see on the web the same one I will receive at home?

No. All the pieces are different and unique, that is what it makes them special . After the purchase process, you will receive a piece with the same style as the one you are seeing, but the drawings and final finish of the enamels may vary a little. Everything is hand made.

Are shipments safe?

Yes, they are very safe. Our packages are fully insured and packed with specific material for ceramics. We use bubble wrap, cardboard, and depending on the type of shipment, a European pallet or a custom-made wooden box, if necessary.

We ship daily and worldwide. In the unlikely event of a breakage, there is a period of 24 hours to give notice of this incident, sending photographic evidence of the incident to: info@alfajar.es of the broken piece, and of the outer and inner packaging, in case it shows signs of having been hit or wet, thus weakening its exterior. In this case, both the damaged part and the packaging must be kept, as they can be claimed by insurance.

Shipments usually takes from 2 to 5 days in national territory and from 5 to 15 days for international shipments, if you want to know the status of your shipment, we can send you the tracking so you can see the changes in the status of your order, you can write us to: info@alfajar.es

We are not responsible for external fees that may apply at Customs in the destination countries.

How soon will I receive my order?

It depends on the item, but you also have to add the manufacturing time to the shipping times and this can vary from one to two weeks.

Taking manufacturing and shipping into account, you can receive your order within approximately two weeks.

It must be taken into account that the manufacturing process is completely handmade and the drying and firing times must be respected, in some cases 2 firings, so that there are no breakages or unwanted results in the final finish.

Deadlines may be increased by external factors or force majeure (transport strike, national holidays or destination or special dates such as Christmas or Valentine’s Day.)

There are some items that take longer to make, such as some jewelry models.

In the event that we do not have stock, you can ask us at info@alfajar.es and we will inform you on how to proceed to order the model in question.

Thank you!

Can the ceramic pieces be used with water inside?

There are some models that are specifically designed for this, as is the case with vases. These models are enameled on the inside, which makes them waterproof and ready for use with water. In the event that they are not enameled on the inside, they could be filled with water without any problem, but the base would ooze a little water, as in the case of jugs (botijo). The ceramic body would not be damaged but a small plate would have to be placed underneath the piece.

Can I put my piece in an outdoor garden?

Yes, our pieces are fired at 1,250 ºC, so they could be used, for example, in a garden or anywhere outside. They withstand the weather perfectly.

Can I use an Alfajar plate or tray to eat on it?

The pieces are designed for artistic purposes, but there is no impediment to using them for this purpose.

Can the surface of an already fired piece be modified?

No, the drawings or enamels of a work already fired are unalterable. For example, it would not be possible to add a motif to the drawing or delete a text from a personalized part.

Could an already made piece be turned into a lamp?

No, a piece already made and fired and designed for a purpose cannot be modified since the internal structure of the lamp is different. If we tried to make a hole with a drill, it would break.

My piece has broken. What glue can I use to stick the pieces together?

The glue that works best in these cases is cyanoacrylate, that is, any type of superglue in gel format, which will have more body when it comes to joining the different pieces.

What type of product can I use for the maintenance of the pieces?

The parts can be cleaned with a dust cloth, even wet with water. It is not necessary to use any type of cleaning product for its correct maintenance. Our works are fired at a high temperature (1,250 ºC), so the surface is completely stable, it does not change when it gets wet, nor will it change after a while.

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