No products in the cart.
You need help?
Return policy

RETURNS

HOW TO RETURN AN ONLINE ORDER?

How returns work:

Products purchased in our physical store on Calle Císter:

if the item has any type of defect or tare, a voucher will be returned for the amount of the product.

Products purchased in our online store:

if it is a purchase in our online store, you have a legal withdrawal period of 14 days.

Start your return online

To start the process of returning an order, contact info@alfajar.es by mail indicating the reason for the return and your contact details (phone and mail).

Excepcions

In any case, in accordance with the exceptions to the right of return regulated in Royal Decree 1/2007, of November 16, Alfajar will not accept the return of personalized products. Personalized items cannot be returned unless they have a quality defect.

How much time does the customer have to return the product?

At national and European level, the customer must establish the contact for the return within 15 days.

Conditions for the return

The item must be unused and in the same condition that you received it with the original packaging. To complete your return, you must provide a purchase receipt or invoice.

What products does the return policy apply to?

You can return products that have not been personalized (names, dates, special texts). In the case of ceramics, it is very important to take into account the unique value of each piece made by hand. Each of the pieces has an individualized surface treatment, which means that when returning it and requesting another it is not exactly the same.

Devolution costs

If you process your return within the first 15 days after receiving your order, the return costs and the amount of your purchase will be reimbursed within fourteen calendar days after receipt of the merchandise, using the same payment method used in the initial transaction and always subject to receipt of the merchandise in its original packaging and in perfect condition. On the contrary, if the return is made after 15 days from the date of purchase, the shipping costs will be borne by the customer, while the return of the purchase will be made in the same method and within the period previously established.

Refund process

Once the returned item is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of the refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

Changes

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to info@alfajar.es to establish the conditions. It is very important to take into account the unique value of each piece made by hand. In the case of ceramics, each one of the pieces has an individualized surface treatment, which means that when returning it and requesting another it is not exactly the same.

Time of the new shipment:

Depending on whether we have the piece made or it has to be manufactured, the deadlines can vary from a few days to two weeks. Taking manufacturing and shipping into account, you can receive your order within approximately two weeks.

Do you have more questions?

Newsletter

We want to tell you many things!

Subscribe and we will inform you of news, ideas and tips to get the most out of your products.

    ×

    Lorem ipsum dolor sit amet, consectetur adipiscing elit.

    Donec et orci lacus. In lectus nibh, venenatis non dignissim non, consequat sed ipsum. Sed nec convallis nisl, eget sodales nibh. Nam vulputate dui at elit rutrum porttitor. Praesent dapibus, metus eu bibendum finibus, eros arcu porta dolor, id mollis neque turpis ac lorem. Integer sit amet lorem et sem varius varius. Praesent faucibus, dui ac sollicitudin aliquam, enim mauris lobortis augue, eget suscipit urna nisi a massa. Proin eu urna dictum, tincidunt libero eget, ultricies lacus. Quisque velit risus, ullamcorper sit amet auctor a, malesuada quis est. Cras non orci a ex dictum faucibus. Nullam varius augue et lobortis luctus. Cras nibh mauris, tincidunt sed ipsum a, suscipit lobortis nunc. In iaculis nisl mollis, sagittis augue non, lobortis nibh.