Buy a gift card worth €100Buy it!
Are shipments safe?
Yes, they are very safe. Our packages are fully insured and packed with specific material for ceramics. We use bubble wrap, cardboard, and depending on the type of shipment, a European pallet or a custom-made wooden box, if necessary.
We ship daily and worldwide. In the unlikely event of a breakage, there is a period of 24 hours to give notice of this incident, sending photographic evidence of the incident to: email@example.com of the broken piece, and of the outer and inner packaging, in case it shows signs of having been hit or wet, thus weakening its exterior. In this case, both the damaged part and the packaging must be kept, as they can be claimed by insurance.
Shipments usually takes from 2 to 5 days in national territory and from 5 to 15 days for international shipments, if you want to know the status of your shipment, we can send you the tracking so you can see the changes in the status of your order, you can write us to: firstname.lastname@example.org
We are not responsible for external fees that may apply at Customs in the destination countries.
All the pieces are different and unique, that is what it makes them special . After the purchase process, you will receive a piece with the same style as the one you are seeing, but the drawings and final finish of the enamels may vary a little. Everything is hand made.
Can I put water inside my ceramic?
There are some models that are designed expressly for that, as is the case of vases. These models are enameled inside, which waterproofs them and prepares them for use with water. In the event that they are not enameled inside, it could easily be refilled with water, but the base would ooz a little water, like the example of Spanish “botijo”. The ceramic body would not be damaged but a small plate would have to be placed underneath.