Our packages are fully insured and packed with specific material for ceramics. We use bubble wrap, cardboard, and depending on the type of shipment, a European pallet or custom-made wooden box, if necessary.
We ship daily and worldwide. In the unlikely event of a breakage, there is a period of 24 hours to give notice of this incident, sending photographic evidence of the incident to email@example.com of the broken piece in question from various angles and of the outer and inner packaging, in case it showed signs of having been hit or wet, thus weakening its structure. In this case, both the damaged part and the packaging must be kept, as they can be claimed by insurance.
In case the piece is made, shipments usually last from 2 to 5 days in national territory and from 5 to 15 days for international shipments. If you want to know the status of your shipment, we can send you the tracking so you can see the changes in the status of your order, you can request it at: firstname.lastname@example.org
We are not responsible for external fees that may apply at Customs in the destination countries.